Privacy Policy

This website is provided by Zed Alley Clayhouse Ltd. (the ‘data controller’). Your privacy is extremely important to us so we want you to know exactly what kind of information we collect about you and how we use it. 

Please take the time to read and understand this policy. The lawful basis for holding any of your data is given in bold and in brackets. 

What information do we collect about you?

We collect and process personal information about you when you sign up to the mailing list, buy pottery classes or sign up for studio membership (contractual performance). Typically, this information is your name and email address, but we will specify if we need further information (such as a telephone number) at the time of its collection and tell you why we need this additional information. We may hold this information for up to a year, at which point your personal data will be deleted, unless you give us permission to hold it for longer (e.g. because you have an on-going studio membership, have signed up for further classes, or have elected to stay on the mailing list). We may also collect information when you voluntarily complete surveys or provide feedback. The purpose of data collection and processing activity is described at the point of collection. No automated decision-making or profiling is undertaken. All data is collected through our website is with your consent, and this may be withdrawn at any time.

We may have obtained your information (e.g. name, address, email address and telephone number) if another person has placed an order under your name, for example, buying you a voucher or booking you a pottery class (contractual performance).

We intend to continue improving the content and functionality of our website. Therefore, we may collect information about how you use this website using cookies (and other similar technologies) – see below. We may also monitor site usage and traffic patterns to help us to improve the design and layout of our site, to personalise your experience by tailoring the content you see, thus optimising your user experience.

You should be aware that the use of the internet is not entirely secure, and although we will do our best to protect your personal data, we cannot guarantee the security or integrity of any personal information that is transferred from you or to you via the internet. Any transmission is at your own risk.

How will we use the information about you?

We collect information about you to process your request(s) and, if you agree, to email you about other products and services we think may be of interest to you (legitimate interest).

We will not share your information with any other organisation, except to comply with a legal or regulatory obligation in response to a request from a government or state body. (legal obligations; contractual performance). We use online services to back up our data; the data may be held in data centres in the UK or the EU.

We use your name and email address (and if provided your telephone number) in order to respond to your queries and in the case of any complaints (contractual performance; legitimate interest). We may also keep a record of these to inform any future communication with us, to demonstrate how we communicated with you throughout, to ensure that we provide you with the best possible service.

Additional information we collect when you make a purchase with us:

When you book a class, buy a voucher or sign up for studio membership with us, we will collect your financial and transaction details (contractual performance). We will keep a record of what you buy from us to allow us to provide you with relevant offers in the future (legitimate interest).

Access to your information and correction

We have in place appropriate security policies that are intended to ensure, as far as reasonably possible, the security and integrity of all our information, including your personal information.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address found at the bottom of this page. We will charge a fee for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Cookies act as a memory for a website, allowing that website to remember your computer on your return visits. This is particularly important for websites that require you to sign in as it speeds up your access. We use both session cookies (which exist only until you close your web browser) and persistent cookies (which exist for a longer, specified period of time).

The majority of web browsers accept cookies, but you can usually change the web browser’s settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your hard disk. However, please be aware that, if you refuse or disable cookies, some of the website’s functionality may be lost.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking ‘help’ in your browser menu. However, some of our website features may not function as a result.

For further information visit www.aboutcookies.org  or www.allaboutcookies.org

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Agents and service providers

We sometimes employ other companies and individuals to perform functions on our behalf (e.g. we use Mailchimp to email messages, and we may use event booking companies). They may need access to your personal information in order to perform their functions (contractual performance).

Children

We collect and process information about children when they are enrolled on a pottery course by their parent or legal guardian. We need this data to ensure we provide a safe and secure service and to comply with the law (legal obligations; contractual performance). The personal data we collect about children includes name, age and date of birth, contact number, emergency contact details of a parent/guardian plus other reserve emergency contact, medical information details of any allergies, and access or other additional needs. Our safeguarding and health and safety policy for children can be viewed here.

Improper conduct

We may use the information we gather and/or receive about you to investigate and help prevent unlawful activity or activity that threatens our network or otherwise jeopardises the provision of this website and we may disclose such information to third parties (such as the police) for these purposes.

Principles of our privacy policy

Zed Alley Clayhouse Ltd. will comply with the terms of the Data Protection Act 2018 and any subsequent relevant legislation (including the General Data Protection Regulations, which came into effect on 25 May 2018) to ensure personal data is treated in a manner that is fair and lawful.

The following data protection principles will be upheld:

GDPR includes the following rights for individuals:

Zed Alley Clayhouse Ltd. is committed to: providing adequate security measures to protect personal data; ensuring staff are made aware of good practice in data protection; ensuring anyone handling personal data knows where to find further guidance; dealing with queries about data protection in an effective and prompt manner; and regularly reviewing procedures and guidelines within our organisation.

Zed Alley Clayhouse Ltd. is registered with the Information Commissioner’s Office; the reference number is CSN4533396. Zed Alley Clayhouse Ltd.  is not required formally to designate a data protection officer. All enquiries relating to data protection should be directed to Zed Alley Clayhouse Ltd.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 12th March 2025.

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold on you:

By email:
[email protected]

Or write to:
Zed Alley Clayhouse Ltd.
1 Host Street
Bristol
BS1 5BU

Last reviewed: March 2025